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Drop us a line at Digital Hive Ja. We will be happy to assist you!
876-815-6613
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FAQ
General Questions
Products installed by Digital Hive Ja technicians carry a 3-month warranty against defects. Products installed by the client or a third party are sold "as-is" regarding installation issues, with coverage limited strictly to verified, unseen manufacturer defects.
To ensure reliability, all lighting products undergo rigorous factory testing followed by secondary testing by our team prior to dispatch.
Yes, we offer professional installation services for our products. Please contact us to schedule an appointment.
Orders are processed within 1–2 business days. Standard delivery typically takes 2–5 business days once dispatched, depending on your location.
You may request a return within 7 days of receiving your order, provided the item is in its original, unused condition and packaging. Please note that refunds are generally not offered for electronic products.
Exchanges are permitted if it is proven that a defect is not the result of user error or improper installation. Contact our support team immediately for an assessment.
Shipping fees are calculated based on your delivery location and the weight/size of your order. The final cost is displayed at checkout before you finalize your purchase.
Payments must be processed in full before orders are dispatched. (supported methods include: Cash on Delivery, Bank Transfers), more options will be added soon
